Frequently Asked Questions
Everything you need to know about your Petite Plume orders.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our returns portal to start your request.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my Petite Plume garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are located on the interior label of each piece.
Can I track my order?
Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.